Office 365 Administrator (MS-102) Course Overview:

The Office 365 Administrator (MS-102) course provides the necessary skills and knowledge to manage Office 365 environments effectively. This course focuses on administering the Office 365 core services, including user management, security, compliance, and supporting technologies. You will learn to configure, monitor, and troubleshoot Office 365 services, ensuring smooth collaboration and productivity for your organization. This course also prepares you for the Microsoft 365 Certified: Administrator Associate certification.

 Target Audience:

- IT professionals looking to manage Office 365 environments.

- System administrators and IT support staff tasked with Office 365 administration.

- Office 365 administrators who manage and maintain productivity solutions for businesses.

- IT specialists looking to expand their expertise in Microsoft 365 services and achieve certification.

 Prerequisites:

- Basic understanding of cloud computing and Office 365 services.

- Familiarity with general IT practices, including DNS, Active Directory, and PowerShell.

- Experience with managing Office 365 applications like Exchange, SharePoint, and Teams is helpful.

 Top 10 Job Profiles After Course Completion:

1. Office 365 Administrator

2. Microsoft 365 Administrator

3. Cloud Services Administrator

4. Systems Administrator (Office 365)

5. Exchange Administrator

6. SharePoint Administrator

7. Collaboration Engineer

8. IT Support Engineer

9. Cloud Support Specialist

10. Microsoft Teams Administrator

 Syllabus Summary:

 Module 1: Office 365 Overview

- Introduction to Office 365 Services:  

  Understand the core services and products available within the Microsoft 365 suite, including Exchange Online, SharePoint Online, OneDrive, Teams, and Microsoft Office applications.

- Subscription Management:  

  Learn to manage Office 365 licenses and subscriptions, choose appropriate plans for different business needs, and manage billing and renewals.

 Module 2: User and Group Management

- Managing Users in Office 365:  

  Create, modify, and manage users in Office 365 using the Microsoft 365 admin center and PowerShell. Learn to manage user properties, password policies, and account settings.

- Groups and Teams Management:  

  Manage Office 365 Groups, security groups, and distribution lists. Configure Microsoft Teams settings and assign roles for better collaboration across the organization.

 Module 3: Security and Compliance

- Office 365 Security Features:  

  Configure security features like multi-factor authentication (MFA), Azure AD Identity Protection, and role-based access control (RBAC) to secure your Office 365 environment.

- Compliance Management:  

  Implement data loss prevention (DLP) policies, retention policies, and manage compliance with tools such as Microsoft 365 Compliance Center and Security & Compliance reports.

- Threat Protection:  

  Use Microsoft Defender for Office 365 to monitor and protect against email threats, phishing, and malware attacks. Implement safe attachments and safe links policies for email security.

 Module 4: Office 365 Mail Management (Exchange Online)

- Managing Mail Flow and Exchange Online:  

  Configure mail flow settings, manage connectors, and implement Exchange Online protection against spam and malware. Learn how to set up email forwarding, shared mailboxes, and resource mailboxes.

- Monitoring and Troubleshooting Exchange:  

  Set up and configure monitoring alerts for Exchange Online, troubleshoot mail flow issues, and use message tracking tools to identify and resolve email-related problems.

 Module 5: Collaboration and Document Management (SharePoint & OneDrive)

- Managing SharePoint Online:  

  Learn how to configure and manage SharePoint sites, libraries, and document management features. Implement collaboration tools such as version control, document sharing, and site permissions.

- OneDrive for Business Administration:  

  Manage OneDrive for Business settings, including storage quotas, file-sharing permissions, and synchronization options across devices. Configure security and privacy settings to ensure compliance.

 Module 6: Teams Administration

- Configuring Microsoft Teams:  

  Set up Teams for your organization, manage policies for messaging, meetings, and calling features. Configure guest access, external collaboration, and manage organization-wide Teams settings.

- Monitoring and Troubleshooting Teams:  

  Use the Teams admin center to monitor call quality, configure advanced settings, and troubleshoot issues related to collaboration, audio/video, and chat functionality.

 Module 7: Device and Application Management

- Mobile Device Management (MDM):  

  Implement MDM policies using Microsoft Endpoint Manager, configure device compliance policies, and ensure secure access to Office 365 apps on mobile devices.

- Deploying Office 365 Applications:  

  Manage Office 365 ProPlus installations, configure automatic updates, and deploy Office applications via Intune or other deployment tools.

 Module 8: Monitoring and Service Health

- Monitoring Office 365 Services:  

  Use the Microsoft 365 admin center to monitor service health, view service incidents, and track usage reports for different Office 365 services.

- Reporting and Auditing:  

  Generate and interpret usage reports, audit logs, and compliance reports to monitor user activity and ensure adherence to security policies.

 Module 9: Office 365 Hybrid Configuration

- Hybrid Exchange Deployment:  

  Configure hybrid Exchange environments that integrate on-premises Exchange with Exchange Online. Learn about hybrid mail flow, calendar sharing, and public folder coexistence.

- Hybrid Identity Management:  

  Set up hybrid identity using Azure AD Connect to synchronize on-premises identities with Azure AD, enabling single sign-on (SSO) across Office 365 services.

To obtain the full syllabus, please visit the course page, click the syllabus button, and request the syllabus.