FAQ

1. How do I create an account on the course portal?

To create an account on checkmycourse, please follow these steps:

• Visit our website at https://checkmycourse.com/.

• Click on the "Register" button located on the homepage.

• You'll be prompted to choose your account type, either "Student" or "Instructor."

• Enter your email address and enter a secure password for your account.

• If you have a referral code, you can enter it in the referral code field.

• Complete the CAPTCHA verification to ensure you're not a robot.

• Make sure to read and agree to our terms and policies.

• Finally, click on the "Sign Up" button to create your account.

After you've completed these steps, you will receive a verification email📨 containing a 5-digit code. Please check your email inbox📧, and use this code to verify your account. Once verified, you'll have successfully registered for an account on our course portal. Welcome aboard!👍

2. What courses are available on the portal?

Currently, we offer Live instructor-led online training sessions focused on Information Technology courses. These courses cover a wide range of IT topics, including programming, networking, cybersecurity, data science, web development, and more. Our course catalog is regularly updated to provide you with the latest and most relevant content. You can explore the specific IT courses we offer by browsing our course listings on the portal. If you have any questions about the course offerings or need assistance in choosing the right course, please don't hesitate to contact our support team; they'll be happy to assist you
 

3. How do I enroll in a course?
   Enrolling in a course is easy and flexible. When you find a course you're interested in, you have two options:

1. Add to Cart and Purchase: On the course details page, you'll find an "Add to Cart" option. You can add the course to your cart and proceed to purchase it by providing the necessary payment information.

2. Meet the Instructor: Alternatively, you can scroll down the course details page to find information about the course instructor. You have the option to arrange a meeting with the instructor before making a purchase. During this meeting, the instructor will provide you with a demo session, offering valuable insights into the course content and teaching style. This allows you to get a firsthand experience of the course before enrolling.

We believe in providing you with the flexibility and information you need to make informed decisions about your course enrollment. Choose the option that best suits your preferences and needs.

4. What payment methods are accepted for course enrollment?

We offer a variety of convenient payment options to ensure a seamless enrollment process. You can make payments using:

• Debit Cards: We accept payments from all major debit card providers, making it easy for you to enroll using your debit card.

• Credit Cards: We also accept payments via credit cards, including Visa, MasterCard, American Express, and more.

• UPI (Unified Payments Interface): If you prefer UPI-based payments, you can use this method to complete your course enrollment securely.

Our goal is to make the payment process as convenient as possible, so you can focus on your learning journey without any hassles.

5. Is there a trial period for courses?

Absolutely! We believe in helping you make well-informed decisions about your course enrollment. If you choose to meet with an instructor before enrolling in a course, you'll be pleased to know that you can experience a maximum of 3 days of demo sessions for the course you're interested in. During this period, you'll have the opportunity to explore the course content, interact with the instructor, and get a feel for the learning experience. We encourage you to take full advantage of this trial period to ensure the course aligns with your expectations and learning goals. This way, you can enroll with confidence.

6. How long do I have access to a course once I enroll?

When you enroll in one of our courses, you gain access to the course materials and live sessions as they happen. Additionally, we value your continuous learning journey. If you've enrolled in a course and we conduct another live session on the same course in the future, you'll have the option to participate in a course refreshment session. This allows you to revisit and reinforce your knowledge, ask questions, and stay up-to-date with the latest developments in the subject matter. We're committed to supporting your ongoing learning needs.

7. Can I access course materials on mobile devices?

Our live sessions are conducted through popular online meeting platforms like Google Meet or Zoom, ensuring a seamless and interactive learning experience. You can access these sessions on various devices, including laptops, PCs, tablets, and smartphones.

For the best visibility and overall experience, we recommend using a laptop or PC with a moderate screen size. This will provide you with a larger display area, making it easier to follow presentations, interact with instructors, and engage with fellow learners. However, rest assured that our live sessions are designed to be accessible across different devices, so you can choose the one that suits you best.

8. What if I miss a live class or webinar?

Yes, the majority of our live sessions are recorded for your convenience. However, it's important to note that the quality of these recordings may vary. Since our sessions are highly interactive and conducted over online meetings, there may be occasional distractions or clarity-related issues due to internet glitches.

While we strive to provide high-quality recordings, we can't guarantee the same level of interactivity and engagement as the live sessions. The recordings serve as a valuable resource for reviewing course content and catching up on missed sessions, but for the best learning experience, we recommend attending the live sessions whenever possible.

9. How can I contact my course instructor?

We provide multiple convenient ways to get in touch with your course instructor:

1. Course Details Page: When you visit the course details page, scroll down to find the instructor's profile image. Under the instructor's profile, you'll see an option labeled "Book a Meeting." Clicking this link will take you to a calendar where you can select a date and see available meeting timings. Please note that most meetings are free, but there may be charges for meetings due to high demand. You will need to log in as a student to book a meeting.

2. Instructors Tab: You can also access our Instructors tab directly by visiting this URL: Instructor Finder. Here, you can locate your instructor on the map provided and book a meeting. Remember to log in as a student to use this feature.

3. Search Bar: If you know your instructor's name, you can use the main search bar on our homepage to quickly locate them. Once you find their profile, you can follow the steps mentioned above to book a meeting. Ensure you are logged in as a student to access this functionality.

Please make sure to log in as a student to enjoy the full range of features, including booking meetings with your instructors for a more personalized learning experience.

10. Is there a refund policy if I'm not satisfied with a course?

Yes, we have a 5-day money-back guarantee in place. If, for any reason, you are not satisfied with the course you've enrolled in, you can request a refund within the first 5 days from the date of enrollment. We are committed to ensuring your satisfaction and strive to provide high-quality learning experiences. Please review our refund policy for more details on the process and eligibility criteria. Your learning journey with us is important, and we want you to have a positive experience.

11. Can I switch to a different course after enrolling?

Yes, we understand that your learning preferences may change. You have the option to switch to a different course within the first 3 days of your initial enrollment. If you choose to switch to a new course and there is a difference in the course fee, you will be required to pay the balance amount. Our goal is to accommodate your educational needs and ensure you have the opportunity to explore the courses that align best with your interests and goals. Please contact our support team for assistance with the course switching process.

12. How do I reset my password if I forget it?

If you've forgotten your password, don't worry! You can easily reset it by following these steps:

• Go to the login page on our website.

• Look for the "Forgot your password?" link and click on it. You can also directly access the password recovery page using this link: Password Recovery.

• On the password recovery page, provide your registered email address and complete the CAPTCHA verification.

• After entering your email and CAPTCHA, click on the "Reset Password" button.

A password recovery link will be sent to your registered email address. Simply follow the instructions in the email to reset your password and regain access to your account. If you encounter any issues during this process, feel free to reach out to our support team for assistance.

13. Are there any technical requirements for taking courses?

The technical requirements for each course are provided by the respective instructors in their course details page. To find out the specific technical requirements for a course, please visit the course details page and review the information provided by the instructor. These requirements may include software, hardware, or other prerequisites necessary to successfully participate in the course. Ensuring that you meet these requirements will help you have a smooth and productive learning experience.

14. Can I download course materials for offline use?

Yes, if the instructor provides any offline materials as part of the course, you can easily download them from our portal. We understand that having access to course materials offline can be convenient for your learning journey. To access and download these materials, simply check the course resources section or any specific instructions provided by the instructor within the course page. This way, you can have the flexibility to review course materials at your own pace, even when you're not connected to the internet.

15. Do you offer certificates upon course completion?

Yes, we provide certificates for all our live courses upon successful completion. The criteria for receiving a certificate are typically based on the percentage of attendance as specified by the instructor for each course. If you meet the attendance criteria outlined by the instructor, you will be eligible to receive a certificate of completion. We value your dedication to the course, and our certificates are a recognition of your commitment and effort in mastering the course content.

16. What is the grading and assessment system for courses?

In our courses, the primary criteria for grading and assessment are the assignments provided by the instructors. These assignments are designed to evaluate your understanding of the course material and your ability to apply what you've learned. The quality and completion of these assignments play a significant role in your course assessment.

Additionally, attendance is considered a secondary criteria. While attendance is important for your overall engagement and learning experience, the primary focus for assessment lies in your assignment performance. This combination ensures a comprehensive evaluation of your progress throughout the course. Specific grading details may vary from course to course, so be sure to review the assessment criteria provided by your instructor for each course you enroll in.

17. Are there discussion forums or community features for students?

Yes, we provide dedicated discussion forums for each course, allowing you to engage in discussions with your fellow coursemates and the instructor. These per-course forums serve as a valuable platform for asking questions, sharing insights, and collaborating on course-related topics. You can participate in discussions, seek clarification on course materials, and connect with your peers to enhance your learning experience. We encourage you to make use of these forums to foster a sense of community and knowledge sharing within your course.

18. How can I provide feedback or report issues with a course?

Your feedback is important to us, and we want to ensure your learning experience is as smooth as possible. If you encounter any issues with a course or have feedback to share, you can use the "Report This Course" option, which is available on the course details page. This feature allows you to report any concerns, such as technical issues, content quality, or other issues you may encounter during your course journey. Our team will review your report and take appropriate actions to address any issues raised, ensuring a better learning experience for you and future students.

19. Is there a support team available for technical assistance?

Yes, we have a dedicated support team ready to assist you in various ways:

1. You can reach out to us via email at help@checkmycourse.com for any inquiries or assistance you may need.

2. For quick and direct assistance, you can give us a call at +91 90-37-37-69-60.

3. If you prefer to use WhatsApp, we're available there as well to address your questions and provide support.

4. Additionally, you can send a message to our team directly from the "Contact Us" page on our website: Contact Us.

Our goal is to ensure you have a smooth and productive learning experience, and our support team is here to assist you promptly with any technical or course-related queries you may have. Feel free to reach out through any of these channels whenever you need assistance.

20. Do you offer any discounts or scholarships for courses?

Yes, we have a range of attractive offers and incentives for our students:

1. Referral Bonus: You can earn a referral bonus when you refer friends or colleagues to our courses. It's a great way to share your positive learning experience and benefit from it.

2. Festival Offers: We often have special offers and discounts during festivals and special occasions. Keep an eye out for these limited-time promotions.

3. Course-Specific Discounts: Discounts may vary depending on the course. Some courses may have special pricing or promotions based on various factors, so be sure to check the course details for any ongoing discounts.

We are committed to making learning accessible and affordable for our students. Be sure to explore these offers and take advantage of the discounts available to enhance your learning experience.

Please Note: You can find information about our current offers, including festival discounts and course-specific promotions, prominently displayed either in the course catalog on the homepage or in the top banners on our homepage. These offers are designed to provide you with cost-effective learning opportunities, so be sure to check for the latest deals when exploring our course offerings.

21. Is there any Placement Assistance available after successfully completing a course?
    Yes, we are committed to supporting your career journey beyond just the completion of the course. After successfully finishing a course, we offer Placement Assistance to help you transition into the workforce. Our placement services may include job listings, resume building assistance, interview preparation guidance, and connecting you with potential employers in your field of study. We strive to equip you with the skills and resources needed to achieve your career goals. Feel free to inquire about our placement services for more details.