ITIL 4 Foundation
Master IT service management best practices and earn the globally recognised ITIL 4 Foundation certification.
Duration
40 Hours
Modules
6 Modules
Hands-on
10+ Case Study Labs
Level
Beginner
Next Batch
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Course Overview
About This Course
The ITIL 4 Foundation course introduces the concepts, terminology and best practices of IT Service Management (ITSM) as defined by the ITIL 4 framework. You will learn the Service Value System (SVS), the four dimensions of service management, the 34 ITIL practices and how they combine to deliver value to customers and organisations. The course prepares you for the ITIL 4 Foundation exam — the entry point to the ITIL certification scheme and one of the most widely held IT certifications globally, held by 5 million+ professionals. Delivered by an ITIL Master practitioner with 12+ years of IT service management consulting experience.
What You'll Gain
- Live instructor-led training with real-time Q&A
- 10+ case study-based scenario workshops
- Full ITIL 4 Foundation exam coverage with practice tests
- Real-world ITSM scenario application throughout
- Doubt-clearing sessions after every module
- Lifetime access to recorded sessions
- Resume & interview preparation for ITSM roles
- Mock certification exam with detailed feedback
- Course completion certificate from CheckMyCourse
Prerequisites
- No prior ITIL or IT service management experience required
- Basic understanding of IT concepts is helpful but not mandatory
- Suitable for both technical and non-technical IT professionals
Who Should Attend
- IT service desk, support and operations professionals
- IT managers and team leads seeking a formal ITSM framework
- Project managers working on IT service delivery projects
- Business analysts and process improvement professionals
- Anyone preparing for advanced ITIL certifications (MP, SL, CDS, DSV, HVIT)
- Students and graduates entering IT service management careers
Course Syllabus
6 modules · 41 topics · 40 Hours total
- What is a service — value, outcomes, costs and risks
- Service management — definition, importance and stakeholders
- Customer, user, sponsor and other key stakeholder roles
- Products vs services — the difference and relationship
- The nature of value — value co-creation and value chains
- ITIL 4 vs ITIL v3 — key changes and why ITIL evolved
- Case Study Lab: Identify services, customers and value in a real IT organisation scenario
Recent Training Videos
Watch free sample lessons from this course before you enrol.
Enrol in ITIL 4 Training
Join 1,120 students who have trained with CheckMyCourse and are now certified professionals.
- Live instructor-led training with real-time Q&A
- 10+ case study-based scenario workshops
- Full ITIL 4 Foundation exam coverage with practice tests
- Real-world ITSM scenario application throughout
- Doubt-clearing sessions after every module
- Lifetime access to recorded sessions
- Resume & interview preparation for ITSM roles
- Mock certification exam with detailed feedback
- Course completion certificate from CheckMyCourse
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Certificates & Badges
On completing this course and passing the exam you earn a globally recognised Microsoft certification - visible on LinkedIn and verified by employers worldwide.
ITIL 4 Foundation
Issued by AXELOS / PeopleCert
The ITIL 4 Foundation certification is held by over 5 million IT professionals globally and is the entry point to the ITIL certification scheme managed by AXELOS and PeopleCert. It validates your understanding of the ITIL 4 service management framework and is widely required for IT service management, ITSM analyst and IT operations roles across industries.
CheckMyCourse Certificate of Completion
Digitally verifiable certificate recognised by 300+ hiring partners across India, GCC, and abroad.
Training Features
Everything you need to pass the exam and land the job - built into one structured program.
Live Instructor-Led Classes
Learn from an ITIL Master practitioner with 12+ years of ITSM consulting across banking, telecom and government.
Weekend & Evening Batches
Complete the course in 3–4 weeks — suitable for working IT professionals at all levels.
10+ Case Study Scenario Labs
Apply ITIL concepts to real IT service scenarios — outages, improvements, supplier management and cloud transitions.
Mock Exam & Practice Tests
40-question ITIL 4 Foundation mock with scenario-based practice and a structured pass strategy.
ITIL Certification Pathway Guidance
Clear roadmap from Foundation to Managing Professional, Strategic Leader and ITIL Master.
Global Batch & Flexible Timings
Time-zone-friendly batches for GCC, UK, Australia, Canada & NZ with lifetime recording backup.
Lifetime Free Course Refreshment
Re-attend any future ITIL 4 batch at no cost as the framework and exam evolve.
Lifetime Recorded Session Access
Every live session recorded in HD. Revisit guiding principles, SVS or practice walkthroughs anytime.
Placement Assistance
ITSM resume building, mock interview preparation and referrals to IT service management hiring partners.
Top Job Profiles
ITIL 4 certified professionals are among the highest-paid in the IT industry. Here are the roles and packages you can target after certification.
IT Service Manager
Top Companies
ITSM Analyst
Top Companies
IT Operations Manager
Top Companies
Service Desk Manager
Top Companies
Change & Release Manager
Top Companies
IT Consultant (ITSM)
Top Companies
Book Your Certification Exam
The ITIL 4 exam is administered by PeopleCert. Our team guides you through the booking process step by step.
Exam Details
ITIL 4 Foundation - ITIL 4
Ready to Certify?
Once you complete the course and feel exam-ready, our team will walk you through the official exam registration and booking process.
Frequently
Asked Questions
Still have questions? Our counsellors are happy to help.
No — ITIL 4 (released 2019) significantly updated the framework to align with Agile, DevOps and digital transformation practices. It replaced the 5-book v3 structure with the Service Value System and four dimensions model. ITIL 4 Foundation is the entry point and replaces the ITIL v3 Foundation exam.
Next batch
2026